Within 24 Hours
£3
80+
40x
UKGC
2016
License Holder: In Touch Games Limited
License Number: 002091-R-104264-033 (SURRENDERED)
Operational Status: CEASED OPERATIONS – September 2023
UKGC Action: License suspended 01 September 2023, surrendered 05 September 2023
Verdict: NOT SAFE – Platform no longer operational. Regulatory violations identified.
This Mr Spin review addresses one of the most significant regulatory failures in recent UK online gambling history. Mr Spin was operated by In Touch Games Limited, a company that held UKGC operating license number 002091-R-104264-033 from 2017 until its dramatic collapse in September 2023. The operator managed multiple casino brands including Mr Spin, Pocketwin, Slotfactory, and several other domains under a single corporate umbrella.
On 01 September 2023, the UK Gambling Commission took the extraordinary step of suspending In Touch Games Limited’s operating license. The suspension was triggered by suspected violations across multiple critical regulatory areas: money laundering prevention controls, fair and transparent terms conditions, and mandatory reporting obligations under the Gambling Act 2005. Within four days of the suspension, on 05 September 2023, In Touch Games Limited surrendered its license entirely, effectively terminating all Mr Spin operations and ceasing to accept new players or deposits.
The speed of this regulatory action underscores the severity of the suspected violations. When conducting any Mr Spin review in February 2026, it is essential to understand that this platform is not merely dormant or rebranding – it has been permanently removed from the UK market following direct intervention by the national regulator. All domain names associated with the operator, including mrspin.co.uk, are now marked as Inactive on the official register. Verify the current license status at the UKGC Register to confirm that In Touch Games Limited no longer holds any valid UK gambling permissions.
For players seeking operational alternatives with clean regulatory records, platforms such as Lord Ping Review maintain active UKGC licenses and have not been subject to suspension or enforcement action. The contrast between suspended operators and compliant platforms highlights the importance of verifying license status before depositing funds.
Any comprehensive Mr Spin review must address the promotional structure that was in place prior to closure. Historically, Mr Spin marketed low-deposit welcome offers targeting casual players and mobile users. However, all bonus structures, wagering requirements, and promotional terms became void when In Touch Games Limited surrendered its license in September 2023. The platform no longer processes new registrations, deposits, or bonus activations.
Prior to closure, Mr Spin operated bonus schemes that included standard wagering multipliers applied to welcome packages and free spin offers. The specific wagering requirements varied by promotion but typically fell within industry-standard ranges. However, the regulatory suspension raises serious questions about the transparency and fairness of these terms during the operator’s active period. The UKGC’s citation of violations related to fair and transparent terms suggests that players may have encountered issues with bonus application, withdrawal restrictions, or unclear promotional conditions.
In the current regulatory environment, operators with 0x wagering structures represent market-leading transparency and consumer protection. Platforms imposing 65x wagering or higher fall into high-risk territory and warrant significant caution. Mr Spin’s closure before full details of the regulatory investigation became public means that the complete extent of any bonus-related violations remains undisclosed. For players seeking wager-free alternatives, established operators such as Cusco Casino Review provide transparent promotional structures without the compliance risks that led to Mr Spin’s downfall.
Dispute resolution mechanisms through IBAS remain available for players who experienced unresolved issues with Mr Spin prior to its closure, particularly concerning bonus disputes or withheld withdrawals. The Independent Betting Adjudication Service can assess complaints against defunct operators where funds or promotional disputes remain outstanding.
The game portfolio that characterized Mr Spin during its operational years is no longer accessible following the September 2023 closure. Prior to regulatory suspension, Mr Spin offered a catalog of online slots, table games, and mobile-optimized titles through various software partnerships. The platform positioned itself as a mobile-first casino, with proprietary games developed by In Touch Games Limited alongside third-party slot titles from established providers.
Mr Spin’s game library included popular UK-facing slots, progressive jackpot titles, and a selection of classic casino table games. The mobile-centric approach meant that the majority of titles were optimized for smartphone and tablet play, with HTML5 technology ensuring cross-platform compatibility. However, the regulatory violations that led to license suspension raise questions about the fairness and RNG certification of games offered during the platform’s operational period.
Random Number Generator testing and game fairness certification are typically provided by independent testing laboratories such as eCOGRA, which verify that slot outcomes and table game results meet statistical randomness standards. Whether Mr Spin maintained continuous compliance with RNG testing requirements during its final months of operation remains unclear given the UKGC’s citation of reporting violations. Transparent operators maintain ongoing third-party testing relationships and publish certification details publicly – a standard that Mr Spin evidently failed to meet in the period preceding its closure.
For players seeking diverse game libraries from compliant operators, platforms such as Mrq Casino Review maintain active UKGC licenses and publish detailed information about software partnerships, RNG certification, and game fairness testing. The availability of verified game portfolios from transparent operators makes choosing defunct platforms with unresolved regulatory issues an unnecessary risk.
Banking operations and withdrawal processing ceased when In Touch Games Limited surrendered its UKGC license on 05 September 2023. Prior to closure, Mr Spin processed withdrawals through standard UK payment methods including debit cards, e-wallets, and bank transfers. Withdrawal speeds varied depending on the payment method selected and the player’s verification status, with e-wallet withdrawals typically processed faster than card or bank withdrawals.
The UKGC suspension notice specifically referenced suspected money laundering control violations, which directly implicate the operator’s banking procedures, customer verification processes, and fund security measures. Money laundering prevention controls are among the most critical regulatory requirements for UK-licensed operators, encompassing Know Your Customer (KYC) verification, source of funds checks, and transaction monitoring systems. The UKGC’s decision to suspend operations suggests that In Touch Games Limited failed to maintain adequate safeguards in one or more of these areas.
Following the license surrender, the UKGC permitted existing customers to withdraw remaining balances, but the platform ceased accepting new deposits or processing new withdrawal requests beyond the closure date. Players with outstanding funds at the time of suspension were advised to contact In Touch Games Limited directly to arrange withdrawal of balances. However, the speed and efficiency of these final withdrawals varied significantly based on individual circumstances and the operator’s remaining administrative capacity during wind-down operations.
| Payment Method | Withdrawal Speed (Pre-Closure) | Current Status |
|---|---|---|
| Debit Cards | 3-5 Business Days | NOT APPLICABLE – Site Closed |
| E-Wallets (PayPal, Skrill) | 24-48 Hours | NOT APPLICABLE – Site Closed |
| Bank Transfer | 3-7 Business Days | NOT APPLICABLE – Site Closed |
For players seeking reliable withdrawal processing from operators with clean compliance records, platforms such as Freshbet Review maintain transparent banking policies and have not been subject to UKGC suspension or enforcement action. The importance of choosing operators with proven withdrawal reliability cannot be overstated, particularly in light of Mr Spin’s regulatory failure.
Mr Spin positioned itself as a mobile-first casino throughout its operational period, with responsive design and dedicated mobile apps for iOS and Android devices. The platform’s mobile experience emphasized quick loading times, streamlined navigation, and touch-optimized gameplay interfaces. However, all mobile apps and responsive web platforms ceased functioning when In Touch Games Limited surrendered its license in September 2023.
The mobile-centric approach that defined Mr Spin’s market positioning is now irrelevant given the platform’s permanent closure. Players who downloaded Mr Spin apps prior to closure found that these applications no longer connect to active servers and cannot process logins, deposits, or gameplay. The mrspin.co.uk domain and all associated mobile platforms return inactive status messages or redirect to closure notices.
Modern UK casino players seeking mobile-optimized experiences should prioritize operators with active UKGC licenses and proven mobile platform stability. The Mr Spin case demonstrates that technical features and user interface quality are meaningless without underlying regulatory compliance and operational integrity.
Customer support channels for Mr Spin ceased operations alongside the platform’s September 2023 closure. Prior to license surrender, Mr Spin offered customer service through email support, live chat during limited hours, and an FAQ knowledge base. However, all support channels were discontinued when In Touch Games Limited exited the UK market.
Players with outstanding disputes, withdrawal issues, or unresolved complaints related to their Mr Spin accounts during the operational period should direct inquiries to GamStop for self-exclusion verification or to the UK Gambling Commission directly for regulatory complaints. Additionally, the Independent Betting Adjudication Service (IBAS) handles dispute resolution for players with financial grievances against defunct operators.
The absence of functional customer support underscores the risks associated with choosing operators that subsequently fail regulatory standards. Established platforms maintain robust support infrastructures specifically to address player concerns and maintain compliance with UKGC customer service requirements.
In Touch Games Limited operated multiple casino brands under its UKGC license prior to surrender. The corporate network included Mr Spin, Pocketwin, Slotfactory, and several other domains, all of which ceased operations simultaneously when the parent company’s license was suspended and subsequently surrendered. Players who held accounts with any In Touch Games Limited brand experienced the same closure impact across the entire network.
The multi-brand structure meant that the regulatory violations identified by the UKGC affected customers across the entire portfolio, not just Mr Spin specifically. Players seeking information about sister sites such as Pocketwin Review will find that the same closure status and regulatory history applies throughout the In Touch Games Limited network.
Corporate structures that operate multiple brands under a single license create systemic risk – when regulatory violations occur, the entire network faces simultaneous consequences. This case study in corporate failure highlights the importance of assessing not just individual brand reputation but also the compliance record of the parent operating company.
Responsible gambling protections are mandatory under UKGC licensing conditions, encompassing deposit limits, self-exclusion tools, reality checks, and time-out features. Prior to closure, Mr Spin implemented standard responsible gambling controls including integration with the national GamStop self-exclusion scheme and links to support organizations such as BeGambleAware.
However, the UKGC’s citation of violations related to fair and transparent terms, combined with suspected money laundering control failures, raises serious questions about the adequacy of Mr Spin’s responsible gambling framework during its operational period. Effective consumer protection requires not only technical implementation of tools but also organizational commitment to identifying at-risk players and intervening appropriately. The speed and severity of the UKGC’s enforcement action suggests that In Touch Games Limited fell short of these standards.
Players who experienced gambling-related harm during their time using Mr Spin or any In Touch Games Limited brand should seek support through BeGambleAware, which provides confidential advice and treatment referrals regardless of whether the operator remains active. The legacy of Mr Spin’s closure includes the responsible gambling failures that contributed to its regulatory downfall.
This Mr Spin review reaches an unequivocal conclusion: the platform is not operational, not safe, and not suitable for UK players in February 2026. In Touch Games Limited surrendered its UKGC operating license on 05 September 2023 following suspension due to suspected violations of money laundering controls, fair and transparent terms requirements, and mandatory reporting obligations. All Mr Spin domains, mobile apps, and associated brands ceased operations permanently.
The regulatory history of Mr Spin serves as a critical case study in operator failure and the importance of ongoing license verification. Players seeking safe, compliant UK casino options must prioritize platforms with active UKGC licenses, transparent bonus structures, proven withdrawal reliability, and clean regulatory records. The Mr Spin closure demonstrates that technical features, game selection, and marketing appeal are irrelevant when fundamental compliance standards are not met.
For UK players conducting casino research in 2026, this Mr Spin review provides essential context about the risks of choosing operators that subsequently fail regulatory standards. Always verify current license status through the official UKGC register, assess the compliance history of both the brand and its parent company, and prioritize transparency in bonus terms and banking policies. The lessons from Mr Spin’s downfall remain highly relevant for anyone navigating the UK online casino market.
Players with outstanding disputes related to Mr Spin should utilize available complaint mechanisms through IBAS and maintain records of all account activity, deposit confirmations, and communication with the operator. While In Touch Games Limited no longer operates UK-facing casino brands, the regulatory precedent set by this case continues to influence enforcement standards across the industry.
Jake has been reviewing online casinos since 2021, specializing in bonus analysis and withdrawal testing. Before publishing any review, he deposits his own money to verify bonus terms, wagering requirements, and payout speeds firsthand. His testing methodology focuses on what matters most to players: Can you actually withdraw your winnings, and how long does it take? Jake has completed over 200 successful withdrawals across 45+ different casinos, documenting each one with timestamps and screenshots.
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