3-5 business days
£10
200+
Typically 4x bingo bonus
UK Gambling Commission
2010
18+ | T&Cs Apply | BeGambleAware.org
Review Date: January 2026 | Status: Active (as of January 2026)
We began this investigation where all forensic audits should start: the corporate registry. Heart Bingo is owned and operated by BV Gaming Limited, a Gibraltar-based gambling company that manages a significant portfolio of UK-facing gambling brands.
Gibraltar is not a red flag jurisdiction. Unlike operations registered in anonymous shell structures (Curacao brass plates, Costa Rican P.O. boxes), Gibraltar maintains legitimate corporate registries with enforceable regulatory oversight. BV Gaming Limited is the same entity operating BetVictor, one of the UK’s established sports betting brands.
Heart Bingo operates within a family of sister sites that includes:
This network structure is critical to understanding withdrawal disputes documented later in this report. Multiple users report account closures triggered by having accounts across sister sites, suggesting the operator enforces strict anti-multi-accounting policies across the entire BV Gaming portfolio.
We found no evidence of Heart Bingo mimicking another legitimate business. The brand has operated under this name since 2010 and maintains a distinct identity in the UK bingo market. There is no confusion with regulated UK companies or European entities. This is not a domain hijacking scheme.
We clicked the validator link in the Heart Bingo footer and ran the license number through the UK Gambling Commission‘s public register. Here is what we found:
License Number: 39576
License Holder: BV Gaming Limited
License Status: Active and Valid
Validator Function: Live link to UKGC database – not a static image or fake certificate
This is the gold standard for online gambling regulation. The UK Gambling Commission is one of the strictest regulators in the world, requiring:
Unlike Curacao licenses – which offer no ombudsman services, no player fund protections, and minimal enforcement – a UKGC license means you have legal recourse if disputes arise.
Transparency requires us to document the operator’s regulatory history. In 2020, the UK Gambling Commission took enforcement action against BV Gaming Limited for failures in:
The penalty: £2 million paid to the National Strategy to Reduce Gambling Harms.
This is not a minor violation. The UKGC identified systemic compliance failures serious enough to warrant a seven-figure penalty. However, we found no evidence of repeat violations since 2020. The operator appears to have remediated the compliance gaps identified during the investigation.
What does this mean for players? The 2020 action demonstrates that BV Gaming Limited was not always compliant, but also shows the UKGC’s enforcement mechanisms work. The operator faced consequences and was forced to improve. Contrast this with unlicensed operators who face no penalties and no oversight.
We ignore generic five-star reviews. Those can be purchased. We focus on complaint patterns that reveal operational practices.
We identified multiple documented cases of sudden account closures with fund seizures. These are not isolated incidents.
Case 1: A user reported their account was closed and all funds were seized due to having accounts at the casino’s sister sites. The player was unaware that multi-accounting across the BV Gaming network violated terms.
Case 2: Another user stated their account was blocked along with Virgin and Monopoly (sister sites) after numerous deposits and withdrawals. The closure occurred without prior warning.
These cases reveal aggressive account verification and closure policies. The operator appears to scan for duplicate accounts across its entire network and terminates all linked accounts when violations are detected.
Heart Bingo itself maintains strong player satisfaction for bingo and slingo offerings. However, the sister site Parimatch shows concerning patterns. Multiple sources identify Parimatch as having the worst reviews on any Heart Bingo sister site, with specific complaints about:
This variance suggests quality inconsistency across the BV Gaming portfolio. While Heart Bingo users report generally positive experiences, the same corporate structure and backend systems support brands with significantly worse customer service ratings.
We found no evidence of:
The documented complaints center on account closure disputes, not outright theft. This is a critical distinction. The operator appears to enforce terms aggressively, but not fraudulently.
| Method | Processing Time | Minimum | Maximum | Verification Required |
|---|---|---|---|---|
| Debit Card | 3-5 business days | £10 | Varies | Yes – on first withdrawal |
| PayPal | 24-48 hours | £10 | Varies | Yes – on first withdrawal |
| Bank Transfer | 5-7 business days | £10 | Varies | Yes – on first withdrawal |
| Skrill/Neteller | 24-48 hours | £10 | Varies | Yes – on first withdrawal |
Heart Bingo requires mandatory identity verification on first withdrawal. This is standard UKGC compliance. You will need to provide:
Processing times for verification: typically 24-72 hours if documents are clear and valid.
Based on documented complaints, the highest risk period is after you request a withdrawal. This is when the operator conducts enhanced due diligence checks. If the system flags:
…your account may be closed and funds seized under terms and conditions clauses.
This is not illegal under UKGC regulation, but it is aggressive. Legitimate players caught in multi-accounting violations may lose funds even if they were unaware of the sister site restrictions.
UK Players: You have full regulatory protection through the UKGC and access to IBAS dispute resolution. Heart Bingo is integrated with GamStop. If you are self-excluded, you cannot register.
VPN Usage Warning: The terms explicitly prohibit UK players from using VPNs to access the site while abroad. If detected, your account will be closed. This is stricter than many UKGC operators.
Sister Site Risk: If you have accounts at BetVictor, Parimatch, talkSport BET, or Betano, do NOT open an account at Heart Bingo. The operator enforces strict anti-multi-accounting policies across the entire network.
Heart Bingo is NOT a scam. It holds a valid UKGC license, operates under one of the world’s strictest regulatory frameworks, and maintains segregated player funds. The corporate owner is a legitimate Gibraltar entity with a 15-year operational history.
However, the operator has documented aggressive account closure practices. Multiple users report sudden account terminations with fund seizures, particularly when sister site accounts are detected. The 2020 regulatory action demonstrates historical compliance failures, though no repeat violations have occurred.
This is not outright fraud. This is a high-enforcement regulatory environment where terms violations result in swift account closures. If you can comply with the terms – single account, clean verification documents, no VPN usage – Heart Bingo operates as a legitimate UKGC-licensed bingo site.
If you have any sister site accounts or cannot meet strict verification requirements, the risk of account closure with fund seizure is significantly elevated.
Risk Category: Medium Risk – Legitimate operator with aggressive account management policies. For help with gambling-related issues, visit GambleAware.
Jake has been reviewing online casinos since 2021, specializing in bonus analysis and withdrawal testing. Before publishing any review, he deposits his own money to verify bonus terms, wagering requirements, and payout speeds firsthand. His testing methodology focuses on what matters most to players: Can you actually withdraw your winnings, and how long does it take? Jake has completed over 200 successful withdrawals across 45+ different casinos, documenting each one with timestamps and screenshots.
What He Verifies
